Terms of service

Cancellation Policy - Dinner Reservations

Please note that we have a 72-hour cancellation policy for dinner reservations. Credit card details are required and a deposit of £220 per person for dinner will automatically be taken from the card provided upon making the reservation.

Reservations may be cancelled online, and any deposit taken will automatically be refunded, provided you cancel the reservation within the required time.

Should you fail to cancel your reservation 72 hours prior to the booking, the £220 per person deposit will no longer be refundable.

Due to our limited dining capacity, we may have to offer an alternative reservation time if your guest numbers increase within 72hrs of the reservation time.

Cancellation Policy - Lalique Bar Reservations

Please note that we have a 24-hour cancellation policy for bar reservations. Credit card details are required upon making the reservation.

Reservations may be cancelled online, and any card details taken will automatically be deleted from our secure system, provided you cancel the reservation within the required time.

Should you fail to cancel your reservation 24 hours prior to the booking, a £25 cancellation fee per person will be charged.

Due to our limited capacity, we may have to offer an alternative reservation time if your guest numbers increase within 24hrs of the reservation time.

Cancellation Policy - Gastronomic Stay Experience

Please note that we have a 7-day cancellation policy for your dinner and accommodation experience.

Credit card details are required upon making your reservation, and full prepayment of our dinner menu and room rate will automatically be taken from the card provided.

We will reconfirm your reservation by telephone or email a minimum of 7 days before your reservation.

Dietary Requirements

Any allergies or dietary requirements must be stated at the time of booking.

Our online reservation system will record any allergens, intolerances and dietary requirements. We can only accommodate these requests when made at the time of booking.

Guests with severe allergies are kindly required to contact reservations at the time of booking.

Children

Unfortunately, we are unable to accommodate infants or babies within the bar and restaurant.

Please note that we do not offer a children's menu and require all younger guests to dine from the same menu as the adults.